Shipping & Returns

Your order
All orders are processed within 24 hours* (except for weekends and public holidays) following your purchase. How long it takes to arrive will depend on your location and chosen delivery method. 

Shipping
Within Australia
We now offer flat rate shipping within Australia:
  • $8 flat rate standard shipping within Australia - estimated delivery between 2-7 business days
  • $11 flat rate express shipping within Australia - estimated delivery between 1-2 business days (if you live outside of Australia Post's express post network, delivery times may be longer)
All orders over $85 will receive free shipping within Australia.

International
We've recently changed our international shipping partner and now use DHL and DLH Express. We're offering FLAT RATE $15 international shipping via DHL and flat rate DHL Express shipping at $45.

As a guide, standard DHL shipping could take anywhere from 5-12+ days and DHL Express can be 2-5+ days, depending on your location. If you have any queries about international shipping please email hello@prettywithoutpink.com.au or chat to us via Instagram or Facebook. 

*On the very rare occasion that a payment is flagged as high risk from our payment provider, we will hold the product until payment has cleared, which may be up to 4-5 business days. However once payment is cleared we will then send via express post so it arrives with you around the same time. 

Your rights

Our refunds policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

More information about our returns policy, including change of mind returns, below.

 
Returns
We pride ourselves on delivering the highest quality clothing and accessories for your little ones. If in the very unlikely event your item is faulty or damaged, we will happily refund your purchase, including shipping (within Australia only), as long as you let us know within seven days of receiving your item.

After seven days, you will be responsible for return shipping costs. 

To be eligible for a return, your item must be unused and in the same condition they were sent, with tags attached. Please email us at hello@prettywithoutpink.com.au to organise your returns.

To return your product, address it to: Pretty Without Pink, PO Box 20, Torrensville Plaza, SA 5031, Australia. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your item is unused and in good condition, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item due to an incorrect size, change of mind or any other reason, send us an email at hello@prettywithoutpink.com.au. Only once agreed in advance, send your item to PO Box 20, Torrensville Plaza, SA 5031, Australia

Our newest arrivals

  • Aster & Oak Organic Girls Dress - Cross-back - Off-White, Meerkats
    Aster & Oak Organic Girls Dress - Cross-back - Off-White, Meerkats Aster & Oak Organic Girls Dress - Cross-back - Off-White, Meerkats
  • Aster & Oak Organic Girls Jumpsuit - Off-white, Meerkat
    Aster & Oak Organic Girls Jumpsuit - Off-white, Meerkat Aster & Oak Organic Girls Jumpsuit - Off-white, Meerkat
  • Aster & Oak Organic Baby & Girls Harem Pants - Meerkat Print
    Aster & Oak Organic Baby & Girls Harem Pants - Meerkat Print Aster & Oak Organic Baby & Girls Harem Pants - Meerkat Print
  • Aster & Oak Organic Girls Dress - Black, Flutter Sleeve - Mono Combi
    Aster & Oak Organic Girls Dress - Black, Flutter Sleeve - Mono Combi Aster & Oak Organic Girls Dress - Black, Flutter Sleeve - Mono Combi
  • Aster & Oak Baby Girl Zip Romper - Black - Mono Combi
    Aster & Oak Baby Girl Zip Romper - Black - Mono Combi Aster & Oak Baby Girl Zip Romper - Black - Mono Combi
  • Aster & Oak Black Organic Top-Knot Headband - Mono Combi
    Aster & Oak Black Organic Top-Knot Headband - Mono Combi Aster & Oak Black Organic Top-Knot Headband - Mono Combi

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Peta Stinson, founder of organic baby clothing label Sapling Child

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